Making an appointment:
You must book your appointment prior to your session; walk-ins are not available. Anna receives clients Friday & Monday from 11am to 8pm, Saturday & Sunday 10am to 6pm. Appointments may be made online, via email, phone call, text or in-person. Online appointments must be made at least 24 hours in advance. If you are interested in booking a same-day appointment, it is recommended that you call or text (541) 207-7102.
Cancellations with less than 12 hours notice and no-call/no-shows may be subject to a $25 fee. Groupon clients who cancel with less than 12 hours notice or who no-call/no-show will have their voucher redeemed in place of the late cancellation payment. Clients with packages will have half an hour subtracted from their credit in place of late cancellation payment. If you are sick, please do not attempt to keep your appointment! Massage is inadvisable for individuals fighting infection. If you attempt to keep your appointment, you will be sent home and charged the cancellation fee. Please contact Anna as soon as possible if you feel ill, so that your session may be rescheduled.
First time clients, please arrive a few minutes early to fill out an intake form. If you are late to your appointment, your session may be shortened to accommodate other clients and maintain the schedule. If your session is shortened, you will still be responsible for the full payment.
Payment is due at the time of your session in the form of cash, check or major credit card (MasterCard, Visa, Discover, American Express). A $30 fee will be charged for returned checks.
confidentiality and health disclosures:
All personal information communicated to your therapist during the intake and your session is kept confidential. Please honor this policy by disclosing all relevant health concerns prior to the start of your session. Your therapist needs full disclosure of your health status to determine if adjustments should be made to your session to protect you from massage-induced complications. Please be honest! Nothing you say will go beyond the walls of the treatment room.
Grounds for termination of session:
Any inappropriate comments or behavior, including sexual advances, uninvited physical contact initiated by the client OR the therapist, or nondisclosure of pertinent information will be grounds for immediate termination of the session. If your session is terminated, you will still be responsible for any payments due, and you may be asked not to return to the establishment.